Frequently Asked Questions

Sign up for a free account, choose your store name (this becomes your URL like bluetika.nz/yourstore), and you're live instantly. No approval needed.

Physical products and services. Illegal items, counterfeit goods, and anything prohibited under NZ law are not allowed and will result in immediate removal.

No — but verifying your NZBN halves your subscription cost and gives you a "Verified NZ Business" badge that increases buyer trust and search ranking.

Free plan: 10 products. Starter plan: 100 products. Pro plan: Unlimited products.

Go to Dashboard → Import, paste your store URL, and we'll fetch your listings automatically.

Premium URLs let you use custom domains (yourbrand.nz) instead of bluetika.nz/yourstore. Available on Pro plan.

Use the search bar at the top, browse categories, or filter by verified sellers, price range, and location.

All major credit cards via Stripe. Apple Pay and Google Pay are also supported.

Yes, within 2 hours of placing it. After that, contact the seller directly.

Go to Dashboard → Orders to see status updates from sellers.

Sellers handle their own shipping. Check individual store policies for delivery times.

That's up to each seller. Contact them before purchasing to ask.

Open a dispute within 7 days of expected delivery. Our team will investigate.

Yes, if the seller offers local pickup. Check the product page for options.

Payments go to your Stripe Connect account. Funds are typically available within 2 business days after a sale.

Orders require payment upfront via Stripe. Unpaid orders are automatically cancelled after 24 hours.

Either party can open a dispute within 7 days of delivery. Our team reviews evidence and resolves within 5 business days.

Yes, GST is included on all NZ transactions. International buyers pay the listed price.

We've confirmed the seller's NZ Driver Licence or Passport against the NZTA/DIA database. This is the same level used by NZ banks.

Your document is used only for verification and is not stored beyond the check. We use AES-256 encryption for all data at rest.

NZBN verification is instant (real-time API). Identity document verification takes up to 10 minutes.

Verified sellers get better search ranking, buyer trust badges, and lower subscription costs.

Each seller sets their own policy. Check the product page before purchasing.

Contact the seller within 7 days of receiving your item. If unresolved, open a dispute.

That depends on the seller's policy. Check before purchasing.

Go to Dashboard → Settings to update your account details.

Yes, in Settings. This permanently deletes all your data and stores.

Use the Messages feature in your dashboard to contact sellers or buyers.

Chrome, Firefox, Safari, and Edge. Mobile browsers are fully supported.

Refresh the page or disable ad blockers. Turnstile is Cloudflare's security tool.

Use the "Report an Issue" link at the bottom of any page.