<div class="max-w-3xl mx-auto px-4 py-12 space-y-8"> <h1 class="text-3xl font-bold">Reviews & Ratings</h1> <p class="text-gray-600">How BlueTika's two-way review system builds trust.</p> <div class="bg-white rounded-xl p-6 border"> <h2 class="text-lg font-bold mb-3">🔄 Two-Way Reviews</h2> <p class="text-gray-600 mb-3">Both buyers and sellers rate each other:</p> <ul class="text-sm text-gray-600 space-y-2"> <li><strong>Buyer reviews Seller:</strong> Product quality, shipping speed, communication</li> <li><strong>Seller reviews Buyer:</strong> Payment speed, communication</li> </ul></div> <div class="bg-white rounded-xl p-6 border"> <h2 class="text-lg font-bold mb-3">⭐ Quality Score</h2> <p class="text-gray-600 mb-3">Every seller has a Quality Score (0–100) based on:</p> <ul class="text-sm text-gray-600 space-y-1"> <li>• Average Rating (40%) — Reviews from buyers</li> <li>• Sales Volume (20%) — Recent orders in last 90 days</li> <li>• Response Time (20%) — Average reply time</li> <li>• Verification (10%) — Identity verified badge</li> <li>• Consistency (10%) — Active selling history</li> </ul></div> <div class="bg-white rounded-xl p-6 border"> <h2 class="text-lg font-bold mb-3">💬 Leaving a Review</h2> <ol class="text-sm text-gray-600 space-y-1"> <li>1. After order delivered, go to Your Orders</li> <li>2. Click "Leave Review"</li> <li>3. Rate 1–5 stars and optionally add comment</li> <li>4. Submit — appears immediately on seller profile</li> </ol></div> </div>